Security Policy
Luxe AI Studio – Security Policy*
Effective Date: 17/05/2025
Overview
At Luxe AI Studio, we take the protection of customer data extremely seriously. This Luxe AI Studio Security Policy describes the organizational and technical measures Luxe AI Studio implements platform-wide, designed to prevent unauthorized access, use, alteration, or disclosure of customer data. Luxe AI Studio services operate on Amazon Web Services. As you continue to learn more about Luxe AI Studio, we recommend you also review our Terms of Service and Privacy Policy.
Security Team
Our team includes people who have played lead roles in designing, building, and operating highly secure Internet-facing systems at companies ranging from startups to large public companies.
Best Practices
Incident Response Plan
• We have implemented a formal procedure for security events and have educated all our staff on our policies.
• When security events are detected they are escalated, and our team is notified and assembled to rapidly address the event.
• After a security event is fixed we write up a post-mortem analysis.
• The analysis is reviewed in person, distributed across the company and includes action items that will make the detection and prevention of a similar event easier in the future.
• Luxe AI Studio will promptly notify you in writing upon verification of a security breach of the Luxe AI Studio services that affects your data. Notification will describe the breach and the status of Luxe AI Studio's investigation.
Build Process Automation
• We have functioning, frequently used automation in place so that we can safely and reliably rollout changes to both our application and operating platform within minutes.
• We typically deploy code many times a day, so we have high confidence that we can get a security fix out quickly when required.
Authentication
• We have two-factor authentication (2FA) and strong password policies on AWS to ensure access to cloud services is protected.
Infrastructure
• All of our services run in the cloud. Luxe AI Studio does not run our own routers, load balancers, DNS servers, or physical servers.
• We have services and data hosted in AWS facilities and protected by AWS security.
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• Luxe AI Studio services have been built with disaster recovery in mind. We backup all datastores that contain customer data.
Application Monitoring
• We use sentry Sentry for application monitoring to quickly identify and resolve incidents..
• All access to Luxe AI Studio applications is logged.
• Actions taken on production consoles or in Luxe AI Studio application are logged.
Data
• Luxe AI Studio data is hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1).
• Customer data is stored in multi-tenant datastores; we do not have individual datastores for each customer. However strict privacy controls exist in our application code that are designed to ensure data privacy and to prevent one customer from accessing another customer’s data (i.e., logical separation).
• Each Luxe AI Studio system used to process customer data is adequately configured and pathed using commercially-reasonable methods according to industry-recognized system-hardening standards.
• Luxe AI Studio engages certain subprocessors to process customer data.
Data Transfer
• Luxe AI Studio is served 100% over HTTPS.
• All data sent to or from Luxe AI Studio is encrypted in transit using 256-bit encryption.
• Our API and application endpoints are TLS/SSL only.
• We encrypt all sensitive data using an industry-standard AES-256 encryption algorithm.
Payment Processing
All payment instrument processing for the purchase of Luxe AI Studio services is performed by Razorpay.
Customer Responsibilities
• Managing your own user account and organizations on Luxe AI Studio.
• Protecting your own account and user credentials by securing your email when accessing Luxe AI Studio services.
• Compliance with the terms of services agreement with Luxe AI Studio, including with respect to compliance with laws.
• Promptly notify Luxe AI Studio if a user credential has been compromised or if you suspect possible suspicious activities that could negatively impact the security of Luxe AI Studio services or your account.
• You may not perform any security penetration tests or security assessment activities without the express advance written consent of Luxe AI Studio.